Verified.africa enables you to confirm the identity of one or thousands of customers in seconds for speedy customer onboarding and digital security.
To acquaint you with our services, we’re kicking off a new series called ‘Product Room’: A breakdown that highlights one of our platform’s features and answers a common customer question.
For the first installment, Scrum master Joachim Odo updates our knowledge of the ‘Wallet’ feature and shows you what to do when an error message pops up on requesting a verification service. Let’s dive in.
Are you familiar with the verified.africa dashboard? The ‘Wallets’ feature is a critical part of what makes every verification service accessible to you in a flash.
In order to remove the tedious process of payment per request, our ‘Wallet’ service is built for you to fund your account ahead of performing any verification.
You can top-up your wallet with any amount, and for every successful verification call, your wallet will be charged and depleted automatically. Talk about ease.
To access the wallet feature:
Log into the dashboard and click on ‘Billing’.
Then, go to “wallet”. A page will appear where you can perform actions like ‘top-up’, ‘check balance’ and ‘view your verification history’.
To fund your wallet, simply follow the instructions on the top-up page where you can either load a maximum of 500,000 Naira ($1000) via the dashboard or higher if you use a bank transfer route.
An important aspect of the ‘Wallet’ section is the ‘threshold’ feature.
It is human to forget how much you have in your wallet balance and easily find yourself unable to perform a verification service due to insufficient funds. You don’t want that to happen, do you?
The threshold feature allows you to set up a ‘low wallet’ alert where you can input a particular amount that would serve as sort of a checkpoint for a depleted wallet.
So, every time you have that amount in your wallet, you’d be notified of a low balance, making sure that you’re never caught unaware of your wallet size. This way, you can continue to use verified.africa without fear of disconnection at any time. Brilliant, isn’t it?
The wallet feature works the same way across all channels whether via the portal or API.
Whether you make a verification call on the dashboard or via API, your wallet will be charged regardless, so you can make multiple calls without interruption. This is beneficial for organisations that onboard a high number of customers frequently.
Finally, there’s no credit feature on the wallet service, so if you’re ever out of funds and unable to pay via the dashboard, you can pay into our account balance directly where you can top up to $46,000 (20 million Naira) or more at a go.
So there you have it with the ‘Wallet Feature’ on Verified.africa!
And, if you’re asking, “Yeah I’ve topped up my wallet, but I keep getting error messages whenever I request a verification service” – we’ve got you covered.
Here are the top three most frequent error reports on our platform and how you can resolve them.
“Billing Service Unavailable!”
This is usually a connectivity issue. Check if your wallet balance is low.
If it isn’t, please escalate to our technical team at Support@verified.africa by sending a screenshot of the error message with a short description of the problem.
Once received, our technical support will log this issue and rectify it from the backend to ensure that the service is working within a few minutes, usually around 5-10 minutes. We value prompt escalation, so do reach out to us as soon as possible.
“No credit to perform this verification” or “Insufficient funds”
You’ve used up your wallet balance, so top up then retry.
To prevent this error message, you should top up ahead with high credit and set up a low wallet notice using the threshold feature such that you can be notified when you reach that amount.
This way, you never have to lose access to services whenever you need them since you’ll be aware ahead of time.
“Service Unavailable 503”
The provider’s server for the service you called is experiencing downtime.
For example, if you’re calling for a NIN or driver’s license verification and you get this message, NIMC or FRSC could be down.
This is usually frustrating, we know, but it’s completely out of our hands. Kindly exercise some patience then retry the call after some time.
We built verified.africa to help you identify and delight your customers so you can grow your business with peace of mind and ease.